30-day money back guarantee

1. Refund window

You may request a refund within 30 days of the date your order was delivered.

2. Eligibility

We aim to keep our policy straightforward and fair.

• Unopened and unused items are eligible for return within 30 days of delivery.
• If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue.
• If you believe the product did not perform as expected, please contact our support team and we will review your request.

3. Non-returnable items

For hygiene and safety reasons, we may not accept returns on items that have been excessively used, emptied, or returned in an unsellable condition.

4. Return shipping

Return shipping costs are normally the responsibility of the customer.

If the item received is damaged, defective, or incorrect, we may review the case and provide an appropriate solution.

5. How to request a refund

To request a refund, please contact us at contact@polar-haircare.com within 30 days of delivery.

• Your full name
• Your order number
• The email used when placing the order
• A short explanation of the reason for your request
• Photos if the item arrived damaged, defective, or incorrect

6. Refund process

Once your request has been reviewed and approved, and where applicable once the returned item has been received, your refund will be issued to the original payment method used at checkout.

Please allow up to 7 days for the refund to be processed after approval or after the returned item has been received and inspected.

7. Late or missing refunds

If you have not received your refund after the processing period, we recommend first checking with your bank or card provider, as payment providers can sometimes take additional time to post the funds.

If you still need help, please contact us at contact@polar-haircare.com.

8. Contact

For any refund or return questions, please contact Polar Hair Care at contact@polar-haircare.com.