Frequently asked questions
Everything you need to know about Polar Colour Shampoo, delivery, refunds and how to use it with confidence.
How long does Polar take to work?
Polar is designed to cover greys in as little as 10 minutes at home. Processing time may vary slightly depending on your hair type, current colour, and how resistant your greys are.
Does it really cover grey hair?
Polar was created specifically for people who want a simple way to cover visible greys at home. Results can vary depending on hair type, colour selection, and individual hair condition, but the formula is designed to provide even, natural-looking grey coverage.
How do I use Polar?
Polar is designed to be used like a regular shampoo on dry hair.
- Apply evenly to dry hair
- Work the product through the areas you want to colour
- Leave it on for the recommended processing time
- Rinse thoroughly
Always follow the instructions provided with your order.
How long does the colour last?
Polar colour typically lasts for up to 6 weeks, depending on your hair condition, washing routine, and lifestyle.
Does Polar contain ammonia?
No. Polar is formulated without ammonia, which is one of the reasons many customers prefer it as a simpler at-home alternative.
Will the result look natural?
Polar is designed to give a natural-looking finish rather than a harsh, flat result. Choosing the right shade for your current hair colour is important for the most seamless outcome.
How do I choose the right shade?
The best approach is usually to choose the shade that most closely matches your current hair colour or the result you normally prefer. If you are between two shades, many customers prefer to stay closer to their natural base for a more subtle finish.
Is Polar suitable for both women and men?
Yes. Polar can be used by both women and men who want a quick, simple way to cover visible greys at home.
How much does delivery cost?
We offer free UK delivery on orders placed through our store.
How long does delivery take?
Orders are usually delivered within 5–7 working days.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information by email where available. You can also visit our tracking page to follow your order.
What is your refund policy?
We offer a 30-day money back guarantee. If you are not satisfied with your purchase, you can contact our team within 30 days of delivery and we will review your request in line with our Refund Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos so we can help resolve the issue quickly.
How can I contact Polar Hair Care?
You can contact our support team at contact@polar-haircare.com.
Still need help?
If you still have a question, our support team will be happy to help.
contact@polar-haircare.com