Shipping information
We aim to make delivery simple, clear and reliable. Below you will find everything you need to know about order processing, shipping times and tracking for Polar orders in the United Kingdom.
1. Delivery area
We currently deliver to addresses within the United Kingdom.
2. Processing time
Orders are typically processed within 1 to 2 working days after they are placed.
Orders placed on weekends or public holidays are usually processed on the next working day.
3. Estimated delivery time
Once dispatched, orders are usually delivered within 5 to 7 working days.
Delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather conditions, or periods of high demand.
4. Shipping cost
We offer free delivery across the United Kingdom.
5. Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Please allow a short period for the tracking link to update after dispatch.
6. Delays
Whilst most orders arrive within the estimated timeframe, delays can occasionally happen for reasons outside our control.
- Courier disruptions or operational delays
- Public holidays or peak seasonal periods
- Incorrect or incomplete delivery details
- Unexpected external events affecting transport networks
7. Incorrect address details
Please make sure your shipping address is entered correctly at checkout.
We are not responsible for delays or delivery issues caused by incorrect, incomplete or outdated address information provided at the time of purchase.
8. Lost, damaged or missing parcels
If your parcel arrives damaged, appears lost in transit, or is marked as delivered but has not been received, please contact us as soon as possible.
We will review the issue with the courier and do our best to help find a suitable resolution.
9. Contact
If you have any questions about shipping, please contact us at contact@polar-haircare.com.